Third-party E-Call for commercial vehicles

In the dynamic space of commercial transportation, where efficiency and reliability are paramount, Emergency Call (E-Call) systems are becoming essential. Already mandatory on cars and CDVs in Europe, these systems are not merely about ensuring safety, but enhancing operational efficiency, reducing unneccesary service interruptions and fostering stronger relationships and trust between Original Engine Manufacturers (OEMs) and their clients. 

In this blog we will look at how incorporating third-party E-Call services into commercial vehicles can be a game-changer for OEMs, by streamlining incident management, minimising false alarms, expediting recovery processes and giving the OEM enhanced control over the recovery and repair process.

Streamlining incident management with precise triage

The core benefit of integrating third-party E-Call systems is their ability to offer immediate, precise triage during emergencies.  When an incident occurs, the system quickly connects the vehicle to a support centre, where the nature and severity of the event are assessed.  The ability to integrate technologically means that the call centre can access critical information about the incident, including precise location, direction of travel, speed of travel and occupancy.  The only limitation is what information the car’s TCU is capable of decoding.

This prompt assessment ensures that the appropriate level of assistance is dispatched, whether it’s roadside support for minor issues, or a full scale emergency response for serious accidents and collisions.  By facilitating a more efficient response, E-Call systems significantly reduce the response times, by up to 50%!

Reducing False Alarms and unnecessary dispatches

A unique advantage of partnering with a specialised third-party E-call provider is the significant reduction in false alarms.  Many incidents can be resolved through immediate tele-assistance, by guiding the driver to manage the situation, or even by converting the E-Call to a B-call (Insert Link to the Breakdown call article) – another advantage of a turn-key third party connected assistance service.

This not only saves critical emergency resources, but also minimises the downtime and expense associated with unnecessary service calls.  For OEMs, offering a system that reduces false alarms is an attractive proposition, underscoring their commitment to efficiency and cost-effectiveness.


Controlling the recovery and repair journey

A little considered aspect of third-party E-Call services is having the ability to ensure best practices in vehicle repair are not just recommended, but followed.  OEMs are experts in their own vehicles’ engineering and maintenance needs.  By controlling the E-Call process, they can guide recovery efforts to ensure that vehicles are taken to approved service centres that adhere to the highest standards.  This oversight ensures repairs are conducted correctly, with official parts and by trained technicians, maintaining the integrity and performance of the vehicle as intended by the manufacturer.

Building Stronger OEM-Client relationships

By incorporating third-party E-Call services, OEMs offer more than just Vehicles; they provide a holistic solution that addresses the broader need of commercial transportation.  This approach positions OEMs as strategic partners in their clients’ success, going beyond the sale to ensure the safety, efficiency, and reliability of their operations.  In a sector where every detail counts, the ability to provide advanced, reliable, cross border E-call with language support can set an OEM apart, reinforcing brand loyalty and trust among their clientele.

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