About Us
Teletrac Navman Connected Services brings over 30 years of experience supporting both premium and volume automotive OEMs with trusted Connected Services solutions.
Experienced and Trusted for Over 30 Years
We offer deep expertise in Telematics, Stolen Vehicle Services, and remote vehicle technologies, managing vehicles across more than 30 regions. Our global coverage is backed by in-house contact centers in North America, Europe, Australia and New Zealand, delivering consistent service and local language support across all markets. With extensive experience working alongside emergency services in over 30 countries, we are a reliable partner in safety, security, and customer care.
Our bespoke white-label offering enables seamless brand integration, covering core solutions such as Stolen Vehicle Services (SVS), Breakdown Call (bCall), and Emergency Call (eCall), as well as marketing collateral, call handling, customer support, law enforcement liaison, and subscription management. We support both hardware and direct-to-OEM telematics control unit (TCU) services, and our in-house development team enables agile, tailored integrations to meet new technology and market demands quickly. Cross-border driver support comes as standard, enhancing the customer experience while adding peace of mind. In 2024 alone, we helped recover over $60 million in stolen vehicles. Our solutions not only strengthen brand loyalty and retention but also generate ongoing revenue with minimal effort or resource required from OEM partners.
Data Security and Privacy
At Teletrac Navman Connected Services, protecting customer data is a core priority. We are fully compliant with GDPR and local data privacy legislation in every market where we operate. A dedicated team oversees our adherence to these regulations across all areas of the business. We follow the strict data protection guidelines established by our parent company, Vontier, which include annual mandatory training for all employees and clear policy guidelines within our internal procedures.
Our systems, including Globalwatch, use role-based authentication to ensure that access to personal data is limited strictly to those with a specific need based on their role. All National Service Providers (NSPs) working with us are also required to comply fully with relevant data protection laws in their regions. In addition, Vontier mandates that all third-party service providers across its operating companies must verify and guarantee the security of customer data, reinforcing our commitment to privacy at every level.
Data Security Certification List
- ISO 9001 Quality Management System
- ISO 27001 Information Security Management Systems
- Cyber Essentials Certification
- AWS are our fully compliant cloud solution partner
- ICO Data Protection Certification
- Our Control Room is approved to Thatcham standards
- EN16102 processes being applied for TTNM call centers