Remote Services
Remote services includes support for infrastructure related to the automotive industry. Our technical expertise means we can support an almost endless number of automotive ancillaries, such as electric charging infrastructure, smart highways, traffic cameras and more.
Customisable and Bespoke
Our remote service solution allows us to integrate with any OEM to send/receive notification alerts and commands to and from a vehicle and provide 24/7/365 customer service or call centre services in over 30 local languages across Europe, NA, Australia and New Zealand.
Remote services includes support for infrastructure related to the automotive industry. Our technical expertise means we can support an almost endless number of automotive ancillaries, such as electric charging infrastructure, smart highways, traffic cameras and more.
Key Features
- Working to emergency level SLAs
- Capture and process additional information from vehicle telematics control unit (TCU) to aid incident triage
- Compatible with EN standards and EU regulations
- 24x7x365 operations providing native language support
- Call triage service to eliminate false calls reaching Public Service Access Points
- Established infrastructure for a globally consistent response
- Seamless transfer of bCall to eCall or eCall to bCall
- Customisable solutions that can be fully white labelled
Emergency Level SLA's
We are rapidly deployable, internationally scalable, and bespoke, with the ability to provide cross border, multi-lingual support in over 30 languages across Europe, North America and Australasia
Critical Data Transfer
Our connected solutions have integrated into millions of vehicles around the world, including customers of Ford, Jaguar Land Rover, and BMW
Trained Operations
Our solutions can be fully white labeled and customisable, managed by an agile team of expert software architects and dedicated account managers
Incident Assessment
We’ve been providing connected solutions for over 30 years, consistently innovating in, supporting, and complementing connected vehicle technologies and their associated infrastructure
Reach Out To Us!
We have the ability to integrate with any OEM to provide any number of connected services across Europe, North America and Australasia.
Some of the largest OEMs in the world entrust us with their customers’ convenience, their security, but most importantly their safety.
Click below to get in touch with one of our representatives.