Emergency Call (eCall)
Teletrac Navman Connected Services are a proven partner, with the capability to deliver a premium eCall solution that meets emergency level SLA’s.
eCall Saves Lives
The advanced crash notification platform instantly generates a two-way call when an incident is detected, providing our emergency-trained operators with key information including time of collision, location, direction of travel and number of occupants, so they can quickly assess the incident and notify local emergency services.
Our combination of technology and highly trained contact centre operators ensures that incidents are effectively assessed, response times are reduced and lives are saved.
Key features are:
- Working to emergency level SLAs
- Capture and process additional information from vehicle telematics control unit (TCU) to aid incident triage
- Compatible with EN standards and EU regulations
- 24x7x365 operations providing native language support
- Call triage service to eliminate false calls reaching Public Service Access Points
- Established infrastructure for a globally consistent response
- Seamless transfer of bCall to eCall or eCall to bCall
- Customisable solutions that can be fully white labelled
Emergency Level SLA’s
Ensure rapid response to incidents
Critical Data Transfer
Key insights to ensure effective response
Trained Operators
The experience to handle the most difficult situations
Incident Assessment
Eliminate false calls to public service access points